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Frequently Asked Questions About Apartment Booking (FAQ)

In this section, we have compiled answers to the most frequently asked questions related to the apartment booking process through our platform. Our goal is to make your booking experience as simple and understandable as possible, while ensuring a high level of security and comfort.

How does booking through idealista work?

Use our platform for a secure booking of your next housing. We offer a unique system that ensures a high level of security and protection for both parties, making the lease agreement process easier...

Why is it necessary to make the booking payment and deposit through the idealista site?

On the Idealista platform, we put in every effort to ensure the security and confidence of our users in the property rental process. The payment for the booking and the deposit through our site...

Why is it necessary to provide the landlord with your email address and phone number when making a reservation on idealista?

On the Idealista platform, we strive to ensure the highest level of security and convenience for both tenants and landlords. Providing your email address and phone number when booking an apartment...

Why is rent payment made through cryptocurrency services on our platform?

On our platform, we strive to provide our users with the safest, most convenient, and innovative payment method. Using cryptocurrency for rent payment is part of our commitment to...

How to initiate a refund on our platform?

On our platform, we ensure a convenient and secure refund process, guaranteeing that your interests are protected at every stage. Here is a detailed guide on how to initiate...

What to do if I can't pay for the booking through partner sites?

In case you encounter difficulties with paying for the booking through our partners, we have provided several alternative payment methods to ensure that every client can complete the booking...

Our partners for processing your booking payment